Keeping unmatched bets live going in-play

I do this all the time on Betfair, but don’t seem to be able to do it here. All my unmatched bets get cancelled when the event goes in-play. The website says you can change this from the menu by clicking on the cog at the top - I don’t seem to have that. Contacted the ‘Chat’ thingy and the person there said it can’t be done. Is this true?

Hi Philip, thanks for reaching out and sorry for the confusion. This is possible, our article here should explain how to do it: https://help.smarkets.com/hc/en-gb/articles/214511865-Keep-bets-in-play

The cog to bring up this setting should be in the top right of the bet slip and once you’ve toggled the ‘Time in force’ setting on you’ll have a drop down box where you can choose the “Keep in-play option”.

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