I am a novice who decided during lockdown to take up betting as a hobby. It has taken me a while to get the hang of Smarkets. I understand the basics of lay betting and now understand that Smarkets call winnings Return. The help section has been unhelpful
Hello Peter, First we are sorry to hear that you have found our Help Section unhelpful and any feedback on what you feel can make it better is always welcome. However, you are correct that the terminology used on an exchange can and does differ slightly then with a traditional bookmaker, although the use of the word ‘Return’ is a common term across both platforms to describe your winnings. More information on some of the differences between the two different platforms can be found here http://smrkts.co/exchangevsbookmaker and if ever you have any questions certainly feel free to contact our live support http://smrkts.co/contact_us who are available to chat 24 hours a day, 7 days a week.
Thank you for your message. I know what I am doing now and have asked you help people to adjust my account. Are you in any position to get that done.
Pete, as this is a public forum we would kindly ask that for all account-related queries you contact our customer support by emailing firstname.lastname@example.org or our live chat and we will be happy to assist you further.
The help section is not bad in my opinion. I have been informed about some really helpful tips. Thank you, Smarkets team!